Thank you for shopping at the I'MWOW shop.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
- “You” or “customer” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- Company referred to as either "the Company", "We", "Us" or "Our" in this Agreement refers to I’MWOW Pvt. Ltd.
- “Website” or “sites” refers to I’MWOW Pvt. Ltd., accessible from imwow.co.in/shop
- “Goods” refer to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
If, the product is not upto your satisfaction or you have received it in a damaged condition or due to any defect, you may return the product with a full refund, including a standard delivery cost.
Our return policy lasts 7 days from the day of successful delivery of the order. Allow us 4-5 business days to arrange your correct product.
We advise you to keep the proof of purchase, i.e., the receipt, or the translation ID, or Order number for eligibility for the Return and Refund Policy. All refunds will be initiated through a Bank NEFT/RTGS transfer directly from I’MWOW and no cash alternative will be given to customers by the courier agent.
However, I’MWOW reserved the right to not accept return of the product in case it has been opened or used.
You are entitled to cancel your order within 24 hours after placing your order.
Your order will be returned to I’MWOW in case of 3 unsuccessful delivery attempts.In case of a late or missing refund please check your bank account again. It may take a set duration of time to reflect. If the missing refund still persists after 15 days, please contact [email protected]
All orders are processed within 3 to 7 business days (excluding weekends and holidays) after receiving your order and payment (in case of pre-paid order).
You will receive an email notification when your order will be shipped with the tracking ID/Link.
Shipping charges for your order will be calculated and displayed at checkout.
In case of free of cost delivery charges will not be added in the bill.